> The video tape has snapped, torn or pulled out of the spool.   We can re-join / splice the broken videotape together or re-attach it to the spool, convert the video on the tape to a digital file and then transfer it to a DVD.
Please note that due to the way the picture on the videotape is recorded there may be a some interference displayed on the DVD at the point the videotape is joined. if the tape has been spliced we recommend that it is not played in a domestic video player or camcorder as this may damage the machine (the tape will be labelled with a warning as appropriate)
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Yes
Rescue Service

Yes
Rescue Service

> Broken cassette case or case parts are damaged or missing. The damaged video cassette is striped down and inspected, broken, worn or missing parts are replaced or the video tape is removed and placed into a new cassette housing with a new set of mechanical parts i.e. brakes, guide rollers etc.
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Yes
Rescue Service

> Video tape won't move, or the video cassette is ejected by the player.   Inside the video cassette are several mechanical parts including the cassette brake, this is like the parking brake on a car. It stops the tape reels from spilling out the tape when the cassette is outside the player or camcorder. Normally the cassette brake is automatically released when the tape is put into the player / camcorder, however if it fails to release due to faulty parts the tape will not move and in some players will automatically be ejected and in other older players could cause the tape to snap. The faulty parts are replaced or the video tape is removed and placed into a new cassette housing with a new set of mechanical parts i.e. brakes, guide rollers etc.
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Yes
Rescue Service

> The player won't  accept or rejects the video cassette     If problems occur when you push the video cassette into the tape slot on your video player i.e. it stops and is not accepted or the the player rejects it pushing back out again. Often caused by a slightly bent or distorted cassette case.  To fix this problem the videotape is removed and placed into a new cassette housing with a new set of mechanical parts i.e. brakes, guide rollers etc.
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Yes
Rescue Service

> The tape has suffered from mildew, mould or damp related problems    If the tape has suffered from damp related problems and shows even the slightest signs of mildew, mould, lime scale then it will not be suitable for our video tape rescue service. If a tape suffering from these problems is put into a normal video player it will almost certainly snap or be torn. We can recover recorded material from tapes with damp related problems but it requires an intensive and time consuming process. How much of the recorded material we can recover from the video tape and the cost involved will depend on the extent of the damage to the tape and each case will need to be individually inspected to assess the work required and cost involved.
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Probably
Recovery Service

> Liquid has got inside the video cassette
If liquid has got inside the video cassette then it will not be suitable for our video tape rescue service. If a tape suffering from these problems is put into a normal video player it will almost certainly snap or be torn. We can recover recorded material from tapes that have had liquid inside but it requires an intensive and time consuming process. How much of the recorded material we can recover from the video tape and the cost involved will depend on the type of liquid and the extent of the damage to the tape. Each case will need to be individually inspected to assess the work required and cost involved.
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Probably
Recovery Service

> Twisting, folding or creasing along the entire length of the tape Often caused by a mechanical fault in the video recorder or camcorder, where the tape receives damage as it goes past the video head or other moving parts, it is scored, creased or even folded. Although we can capture and make DVDs from tapes with this type of problem if the material is of precious family memories or other irreplaceable recordings, but it is unlikely that the  picture will be good , it's likely to be very unstable not very pleasing to view there may also be problems with the sound. Whether we can recover any recorded material from the video tape and the cost involved will depend on the type and the extent of the damage to the tape. Each case will need to be individually inspected to assess the work required and the cost involved.
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Unlikely

No